If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF) for more information about the travel insurance which comes with your account and COVID-19. As a general policy, our travel insurance policies are designed to protect you against the unexpected and not for cancellation cover for events that could reasonably be expected to cause a claim. Find all our advices and guidelines related to the Coronavirus crisis (COVID-19): What consequences for your travel insurance and how to make a claim. Calls from abroad are charged according to the telephone service provider’s published tariff. All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age. FAQ for other countries. Please keep the original receipt(s) and other claim documentation for 6 months from the claim completion date. 199903512M To expedite your claim, please (1) Complete this form, (2) Prepare the relevant documents listed on page three and four, and (3) Email to lifestyleclaims@axa.com.sg within 30days from the … If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. AXA Car Plus; Travel insurance; Make a claim Making a home insurance claim; Making a personal motor insurance claim; Making a travel insurance claim; Commercial Lines Giving you the tools you need so you can work more efficiently, offer more choice and be more … If you didn't take out your policy through a broker, but need assistance, please visit www.axa.co.uk. Thank you for visiting AXA Online Claims. AXA Travel Insurance is also a benefit on the Get up to 40%* off and S$300 GrabFood vouchers. AXA Travel Insurance is also a benefit on the Premier, Gold and Silver accounts however these are no longer available to new customers. Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end. Please have your membership number at hand – this is your sort code and account number. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking. Wherever you are, you're never far from an AXA Travel Insurance store. Please quote our reference number when corresponding with us. I started my claim through AXA, thinking it would be quick as they had been recommended as a good Covid insurance company and I'd upgraded my policy. All of our travel insurance policies are underwritten by Inter Partner Assistance (SA), part of the AXA Assistance Group, with worldwide medical and emergency services provided by AXA Travel Insurance Ltd, who have offices located around the world to ensure you … The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year). 24-hour assistance helpline (outside the UK). Invoices should be attached with receipts/ paid stamps. FAQ for other countries . We are committed to look after our customers more than ever, during this difficult time. Link opens in a new tab. On March 11th 2020, the World Health Organisation (WHO) declared the coronavirus (COVID-19) has reached pandemic status. Proceed to Step 2. File A Claim. If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. Please have your membership number at hand – this is your sort code and account number. Al Khobar : +966 13 895 1250. or the AXA office near you to activate your AXA travel insurance instantly. All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age. Existing claims . If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more information. We paid over 94.2% of customers’ travel insurance claims in the last year 1. Let AXA be your partner to protect and take care of you from various risks to help you live a good life whenever unexpected events happened. LEARN MORE ABOUT COOKIES. Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below. Link opens in a new tab. For the latest information regarding AXA Partners, please visit us on Linkedin. Business Solutions. Personal Insurance. Due to the increased volume of claims request we are currently experiencing, there may be some delay in responding to you. Schengen Visa Travel Insurance for non-EU residents. You can also log your claim with AXA online here. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. Covid-19 Guidance | FAQ . Please speak to an adviser for more information. This insurance policy is underwritten by AXA Insurance UK plc. The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. 1.9% of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 1. read more → AXA Affiliate Network. If you'd like to make a claim against your travel insurance policy, please fill in and submit an AXA Travel Insurance claims notification online. Please note that the contact details listed below are for policies taken out through a broker only. Fast and fair claims. SUPPORTING DOCUMENT(S) CHECKLIST. File A Claim. Registered in Ireland no: 426087 Authorised by The Central Bank of Ireland. Maximum trip duration (in consecutive days). Start a new claim. Find all our advices and guidelines related to the Coronavirus crisis (COVID-19): What consequences for your travel insurance and how to make a claim. Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open. Share on Twitter. We understand that making a claim under your policy can be daunting and here at AXA we want to make things as easy as possible for you. Find out more → Find Us. Silver AXA Travel Insurance (PDF)pdf opens in new window, Gold AXA Travel Insurance (PDF)pdf opens new window, Platinum AXA Travel Insurance (PDF)pdf opens in new window, Premier AXA Travel Insurance (PDF)pdf opens in new window. Thank you for your online Travel Claim notification. Covid-19 Guidance | FAQ. Travel the world with complete peace of mind. You can make a claim with the insurer by calling 0345 603 1839 (lines open 24/7) if you’re in the UK. If you have already registered your claim by post or by telephone, please contact AXA Customer Service to discuss further. For information on claims procedures, find all the information you need here. You are now leaving this American Express website and will transfer to the AXA Travel Insurance (AXA) website. on 800 70 292 or: SUBMIT A CLAIM How to declare your claim. If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. When AXA have received your details, the claims team will register your claim and be in touch with you throughout the process. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Making a travel insurance claim. You can make a claim to the insurer by calling the appropriate number below if you’re in the UK. The Platinum Account is packed with benefits including worldwide family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a monthly fee for maintaining the account of £21. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Medical Practitioner in the UK where all trips must start and end. Registered in England and Wales No. AXA Travel Insurance is just one of the insurance benefits that come with our Added Value Accounts. AXA Partners guidance about COVID-19 and travel. Travel Insurance Claims. AXA lives up to its reputation for superior customer service, making it easy to file a claim and receive prompt reimbursement. Cookie Policy. Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children). AXA Claim Make a claim . From abroad are charged according to the relevant policy document ( PDF ) PDF in... Benefit on the Thank you for your web browser to receive all cookies from our.! 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