Call Center bingo card template

Call Center bingo

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Experience the ups and downs of a call center with this bingo template. From unexpected hold music changes to spilled coffee mishaps, it’s all here. Can you get a full house?

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Items in this card

  • "Hold on, let me check."
  • Unexpected hold music change
  • Angry customer wants a supervisor
  • Muted microphone accident
  • Unexplained line disconnect
  • "I've never encountered this before."
  • Forgot to ask for the account number
  • Mention of "the previous agent told me..."
  • "Can you spell that for me?"
  • Call interrupted by background office noise
  • "Is there anything else I can assist you with?"
  • Spilled coffee while on a call
  • Static-filled connection
  • Wrong department transfer
  • Dropped call after long hold
  • "I understand your frustration."
  • Celebratory bell rings in the background
  • Background coworker laughter
  • Excessive use of "um" and "uh"
  • Customer's dog barking
  • The phrase "system is a bit slow today"
  • Two calls on hold at the same time
  • Received call from the same customer twice
  • Customer trying to troubleshoot their device
  • "Let me escalate this for you."
  • Customer gives a life story
  • "Have you tried turning it off and on?"
  • Customer on a barely audible phone line
  • Technical jargon confusion
  • Overly enthusiastic customer
  • 3-minute silence while the customer checks something
  • The "I was just on your website" introduction
  • Birthday or anniversary wish to a customer
  • Awkward goodbye exchange
  • "Can you hear me now?"

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