Words/numbers used in this bingo card
Our bingo card has 35 items related to call Center. Here is the complete list:
- "Hold on, let me check."
- Unexpected hold music change
- Angry customer wants a supervisor
- Muted microphone accident
- Unexplained line disconnect
- "I've never encountered this before."
- Forgot to ask for the account number
- Mention of "the previous agent told me..."
- "Can you spell that for me?"
- Call interrupted by background office noise
- "Is there anything else I can assist you with?"
- Spilled coffee while on a call
- Static-filled connection
- Wrong department transfer
- Dropped call after long hold
- "I understand your frustration."
- Celebratory bell rings in the background
- Background coworker laughter
- Excessive use of "um" and "uh"
- Customer's dog barking
- The phrase "system is a bit slow today"
- Two calls on hold at the same time
- Received call from the same customer twice
- Customer trying to troubleshoot their device
- "Let me escalate this for you."
- Customer gives a life story
- "Have you tried turning it off and on?"
- Customer on a barely audible phone line
- Technical jargon confusion
- Overly enthusiastic customer
- 3-minute silence while the customer checks something
- The "I was just on your website" introduction
- Birthday or anniversary wish to a customer
- Awkward goodbye exchange
- "Can you hear me now?"
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