Refund policy

Last updated: Mar 21, 2024

  1. Cancellation: Users can cancel their subscription at any time. To avoid being charged for the next billing cycle, users must cancel their subscription before the renewal date.
  2. Refund eligibility period: You are eligible for a refund within the first 5 days from the first payment you make, whether that's a trial or a subscription.
  3. Subscription renewals: Refunds are not offered for subscription renewals.
  4. Exclusions for printed cards and online play: No refunds are provided once users have created and printed cards or played online, except in cases where the printout or online play fails to meet the user's needs due to specific issues.
  5. Requesting a refund: Refund requests must be submitted via our contact form within the 5-day eligibility period, including the user's account information and the reason for the refund.
  6. Issue reporting: Users are eligible for a refund if they encounter issues with the software that prevent them from creating or playing online with the cards. We will confirm the issue before issuing a refund.
  7. Full refund: If a refund request is approved, we provide a full refund of the amount paid.
  8. Refund timeframe: After we receive your refund request and it is approved, we will initiate a refund to your original payment method. You will receive the credit within 5-10 days.
  9. You are not eligible for a refund if this is not your first payment, i.e. a subscription renewal.
  10. You are not eligible for a refund if you state you cancelled your subscription but were still charged, without providing evidence you did actually cancel your subscription.
  11. No refunds for trials that convert to subscriptions due to failure to cancel in time.
  12. The responsibility to cancel before automatic renewal to avoid charges lies with the user. You can manage your subscription following this guide.
  13. If you contact support to request we cancel your subscription before your renewal, you are required to give 48 hours' notice before the renewal.
  14. Users need to explain the issue with the printout when requesting a refund under these circumstances.

Example scenarios

To help clarify the policy, here are some example scenarios where you will not receive a refund:

  1. After subscription renewal: You contact support after your annual subscription automatically renews, having forgotten to cancel it beforehand. You request a refund two days after the renewal has been processed. According to our policy, we do not offer refunds for subscription renewals, so a refund would not be due in this case.
  2. Late refund request: You start a paid trial and decide the service isn’t right for you but wait until 5 days and 30 minutes after the trial began to request a refund. Our policy requires that refund requests be made within a strict 5-day window from the start of your subscription or trial, rendering you ineligible for a refund due to the late request.
  3. Printed cards created: Immediately after subscribing, you use the service to create and print several cards. You then decide the service doesn’t meet your needs and request a refund within 5 days. Since you have already utilized the service for its intended purpose without providing a specific issue with the printouts, our policy states that a refund would not be due.
  4. Failure to provide a reason for dissatisfaction: You print cards, find them unsatisfactory, and request a refund within the eligible period. However, if you fail to specify what exactly was wrong with the printouts, we may not be able to process your refund according to our policy, which requires a valid reason for dissatisfaction with printed products.
  5. Subscription activation following a paid trial: You forget to cancel your paid trial, which then automatically converts into a paid subscription. Upon noticing the charge for the subscription on your bank statement, you request a cancellation and refund. As our policy does not offer refunds for failure to cancel a trial resulting in subscription charges, a refund would not be due.
  6. Annual plan cancellation attempt after renewal date: You intend to cancel your annual plan but miss the renewal date, realizing this only after the charge appears on your account. When you contact support to request a refund, given our policy does not offer refunds for renewals that were not canceled in time, you would not be eligible for a refund.

This policy is subject to change. We encourage users to review this policy to be aware of any changes periodically.

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