Online play connectivity issues

If you're experiencing issues with our Bingo Card Generator's online play functionality, it might be due to a firewall or similar settings blocking access to our subdomain,, disallowing the ws/wss protocol, or other connection issues like poor internet. Let's go through the possible solutions to help you get back to enjoying your game.

Why is this happening?

Our online play feature uses websockets to provide real-time updates and interactions during your game. If your network settings or firewall are blocking websockets (ws/wss protocol) or our specific subdomain, you might face connectivity issues. Additionally, an unstable or slow internet connection can cause problems.

How to fix it

Here are a few steps to resolve these issues:

1. Check your firewall settings

Your firewall might be blocking the necessary protocols or subdomain. You can:

  • Whitelist the subdomain: Add to your firewall's whitelist.
  • Allow ws/wss protocols: Ensure that the ws (WebSocket) and wss (WebSocket Secure) protocols are allowed.

2. Adjust browser settings

Sometimes, your browser settings might be the culprit. Here's what you can do:

  • Clear cache and cookies: Clear your browser's cache and cookies to make sure old settings aren't causing issues.
  • Disable browser extensions: Temporarily disable browser extensions that might block websockets or subdomains.

3. Network settings

If you're on a work or school network, they might have specific restrictions. In this case:

  • Contact IT support: Reach out to your network administrator to request access to and the ws/wss protocols.

4. Test different networks

If possible, try connecting from a different network, such as your mobile data or a friend's Wi-Fi, to see if the issue persists. This can help determine if the problem is network-specific.

5. Update your software

Ensure your browser and any security software are up-to-date. Sometimes, simply updating can resolve connectivity issues.

6. Check your internet connection

A slow or unstable internet connection can also cause problems. To check your connection:

  • Restart your router: Sometimes a simple restart can resolve connection issues.
  • Reduce other network activity: Ensure that other devices or applications aren't consuming too much bandwidth.
  • Contact your ISP: If your internet connection is consistently slow or dropping, contact your Internet Service Provider for assistance. You can use a speed test like FAST to help identify if slow connection is an issue.

Additional help

If you’ve tried all these steps and are still facing issues, please reach out to our support team. Provide as much detail as possible, including any error messages and the steps you've already taken to troubleshoot.

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